This is a fast paced position, where you will need to use all the skills we have trained you on, to handle the calls with the professionalism they require.
To be successful in the role of Telecare Services Advisor you will have experience:
- in a care or customer service environment
- working with Microsoft applications and be fully IT Literate
- on the telephone and be confident to provide reassurance and an empathetic service to all our customers
Within this role you will be trained on how to handle customers with a prompt and courteous response within key time frames. You will need to take appropriate action to protect the safety of our customers within our guidelines.
We have either a 16 or 20 hours per week part time permanent positions with a mix of day shifts. You will need to be willing to work shifts over a 2 week rota, rotating across 7 days and understand the need to work weekends and Bank Holidays. These are office based roles.
Please note on your CV or cover letter if you have a preference to hours.We offer flexible hours, 24 days annual leave, pension, life assurance, eyecare, health and discount schemes. We care, we are trustworthy and we are visionary. If that is you too then join us. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the Recruitment Team on firstname.lastname@example.org