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Telecare Services Advisor - Homeworker

Homeworking Homeworking Sista ansökningsdag: 2021-08-10

Doro is a global leader in telecare for seniors and our products are sold in over 40 countries on five continents. Technology enabled care is what we do, and we have over 30 years' experience in the sector.

We are now recruiting dedicated Homeworking Advisors, to support our Alarm Receiving Centre in Eastbourne. 

There are some very specific requirements for this role, so please do check what you will need before applying to ensure that the role is right for you.

You will work 100% from home answering telecare alarm calls from our customers. The hours are flexible, and you will be guaranteed a minimum of 30 hours per week, working shifts that range from 6am-10.30pm over days, evenings and weekends.

Doro Care advisors are our 'Everyday Heroes' and if you enjoy helping people then this could be the role for you.  You will need to be disciplined, self-reliant and able to provide reassurance and an empathetic service to our customers. Previous call handling or care experience is required.

We will supply you with the IT equipment and software needed for the role. You will need to provide your own reliable Broadband service and Wi-Fi with enough bandwidth to meet the demands for both personal and business use. You will also need a quiet and secluded room (where you won’t get interrupted), desk and chair. 

At your Virtual Interview we will complete a Homeworking Checklist to ensure you can work comfortably and safely from your home. 

The role is available UK nationwide, however you will be required to attend initial training at one of our UK centres.  

 

This role if offered as a full employment contract, with flexible hours, and the benefits of no commuting. You will also get 24 days annual leave, pension, life assurance, eyecare, health and leisure discount schemes. We care, we are trustworthy and we are visionary. If that is you too then join us. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the Recruitment Team on hr@doro.com