This is a fast paced position, where you will need to use all the skills we have trained you on, to handle the calls with the professionalism they require.
To be successful in the role of Telecare Services Advisor you will have experience:
- in a care or customer service environment
- working with Microsoft applications and be fully IT Literate
- on the telephone and be confident to provide reassurance and an empathetic service to all our customers
This is a full time permanent position of 35 hours per week role, with a mix of split shifts from 06:00 to 14:00 and 22:00 to 06:00. You will need to be willing to work shifts over a 3 week rota, rotating across 7 days and understand the need to work weekends and Bank Holidays.
*Should we receive a large volume of quality candidates, we reserve the right to close the application end date, sooner than advertised*We offer flexible hours, 24 days annual leave, pension, life assurance, eyecare, health and discount schemes. We care, we are trustworthy and we are visionary. If that is you too then join us. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. Due to the nature of our work, applicants will be subject to DBS screening before appointment. If you require assistance to participate in the recruitment process, for example due to disability, please contact the Recruitment Team on 01323 644422.